EXPERIENCE DESIGN FACILITATION FOR LIFE CHANGING EVENTS

• Change Management and Adoption 
• LEAN and AGILE Development 
• Emotional Engagement 
• Team building and collaboration process
• Diversity, Equity, Inclusion and Accessibility  
• Communication Planning 
• Storytelling Frameworks 
• Creative Ideation and Innovation 
• Business Model Generation 
• Technological transformation and adoption  
• Event Design 
• Program and Portfolio Development 
• Instructional Design 
• User Experience Design 

We collaborate with behavioural analysts, leveraging a mix of proprietary and open-source tools to decode attendee sentiments and behaviours in event and experience design. We analyse active and passive interactions with audiences using behavioural science-based systems like AI-driven facial recognition, wearable tech, observational data, and attendee interviews. 

This approach uncovers emotional responses, engagement levels, and behavioural patterns, enabling us to craft impactful, data-driven experiences that resonate deeply and drive meaningful connections.

The Event Canvas is a strategic management template for developing new or documenting existing events and conference models.

It’s a visual chart with elements describing an event’s promise, how it helps stakeholders to get their jobs done, resolving pains and creating gains within a set framework of commitment and expected return. 

The canvas articulates how the behaviour changes as a result of having participated in the event as   well as stating the required levels of satisfaction against expectations. Additionally the canvas outlines the costs and expected revenues in relation to the customer journey (service design) and the instructional design of the event.

Business Model Generation teaches you how to systematically understand, design and differentiate your business model.

Designed for executives, consultants, entrepreneurs, managers, designers and leaders of all types of organizations. It provides practical tools to understand, design and implement a new business model or renovate an old one. It has been co-created by 470 practioners from 45 countries, and now practiced by millions worldwide.

Attendee/Customer Journey Mapping is the process of visualizing every interaction a customer has with a brand. It identifies key touchpoints, emotions, and pain points to understand their experience better. This helps businesses optimize processes, create seamless interactions, and deliver meaningful, engaging journeys.